How can we help you?

←Support Ticket?

Hey Chris, my name is Naomi. How can I help you?

I have a problem with my card. Can you help me?

Sure, what is your client ID?

Still have questions?

We are here to help.

83789Support Call Center[email protected]Support EmailCreate account

●Account & Personal Details

Update personal details+

Go to Profile → Personal Details to update your name, phone, and email anytime.

Reset password or recover login+

Use “Forgot password” on the login screen to reset via email or SMS.

Recover a locked account+

Contact support with your client ID to securely unlock your account.

Verify your account+

Confirm your identity with a simple, secure verification process to unlock all features of Aquila Pay. By completing verification, you not only keep your account protected but also gain full access to advanced services such as higher transaction limits, faster payments, and seamless integration with your bank. This step ensures your funds are always safe, transactions remain secure, and only you have complete control over your digital wallet.

●Payments & Transactions

Make a payment+

Open the app, choose Pay, scan a QR or enter details, and confirm.

Track your transaction in real time+

Every payment has a live status you can follow from the Transactions tab.

Fix failed or delayed payments+

Most issues resolve automatically; otherwise contact support with the reference.

Connect with Telebirr, CBE Birr, or other banks+

Link your preferred provider under Settings → Linked Accounts.

●Security & App Support

Enable 2FA (Two-Factor Authentication)+

Turn on 2FA under Security to add an extra layer of protection.

Report suspicious activity+

Use Report inside the app or email [email protected] immediately.

Download and update the app+

Get Aquila Pay from the App Store or Google Play and keep it updated.

Troubleshoot notification or login issues+

Check permissions and network, then reinstall if the issue persists.